Roles & Responsibilities
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Perform daily data entry and maintain accurate records of all service related activities.
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Review, analyze, and maintain daily, weekly, and monthly service center reports.
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Monitor service center KPIs and identify discrepancies, trends, and areas requiring improvement.
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Ensure all reports are accurate, complete, and submitted on time.
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Review service center case updates and verify that all information is correctly recorded in the system.
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Conduct data analysis and provide operational insights to support decision-making.
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Coordinate with service centers to ensure compliance with reporting standards and operational procedures.
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Perform physical stock handling, stock verification, and inventory reconciliation.
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Support inventory audits and ensure alignment between physical stock and system records.
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Maintain proper documentation and filing of operational records.
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Assist in monitoring spare parts movement, stock availability, and inventory accuracy.
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Support daily operational activities and ensure compliance with company policies and service standards.
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Prepare management reports, dashboards, and presentations using Excel.
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Follow up with internal and external stakeholders to ensure timely completion of assigned tasks and reporting requirements.