Roles & Responsibilities
1. Enterprise & Domain Architecture (P&C Insurance)
-
Define and maintain the target enterprise architecture for P&C insurance across underwriting, policy administration, claims, billing, reinsurance, and distribution.
-
Develop domain-level reference architectures aligned to business capabilities, value streams, and operating models.
-
Ensure architectural consistency across lines of business while enabling controlled flexibility and innovation.
-
Translate business strategy into clear architectural roadmaps and investment-guiding principles.
2. Agentic AI & Intelligent Automation
-
Define the enterprise architecture for Agentic AI, including autonomous agents, orchestration layers, decision engines, and human-in-the-loop models.
-
Partner with data, AI, and business teams to embed AI agents into core insurance processes (e.g., FNOL, claims handling, underwriting triage, fraud detection, agent assist).
-
Establish guardrails for AI governance, ethics, security, explainability, and regulatory compliance.
-
Drive reuse of AI capabilities via platforms, services, and APIs rather than point solutions.
3. Digital & Experience Architecture
-
Architect digital platforms supporting omnichannel experiences for customers, agents, brokers, and partners.
-
Guide the evolution of portals, mobile apps, workflow tools, and low-code/no-code platforms.
-
Ensure digital solutions are scalable, API-driven, event-enabled, and aligned with experience and journey design.
4. API & Integration Strategy
-
Own the API-first and event-driven architecture strategy across the enterprise.
-
Define standards for REST, event streaming, and async integration patterns.
-
Enable ecosystem integration with partners, insurtechs, intermediaries, and regulators.
-
Govern API lifecycle, security, versioning, and developer enablement.
5. Core Systems Modernization
-
Lead architectural strategy for modernizing core P&C systems (policy, claims, billing), including:
-
Legacy decomposition and strangler patterns
-
SaaS / packaged core platforms
-
Microservices and composable architectures
-
-
Ensure coexistence and transition strategies between legacy and modern platforms.
-
Balance technical modernization with business continuity and regulatory obligations.
6. Architecture Governance & Delivery Enablement
-
Establish and lead architecture governance, including standards, principles, and design reviews.
-
Work closely with product owners, engineers, and delivery teams to ensure architecture is executable.
-
Provide architectural decision support for major initiatives, vendor selections, and investment cases.
-
Act as a technology thought partner for senior leadership and transformation program